Description

Escalates customer issues appropriately and correctly.
Demonstrates timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
Demonstrates knowledge and use of departmental resources, policies and procedures
Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements

Qualifications

Qualifications:
Work on Site
At least 18 years old, HS Graduate, with at least 1 month above BPO experience
Good communication and computer navigation skills
Willing to work on Shifting schedules/Holidays/Weekends
Willing to work Full Time
Willing to start immediately