Description

- Support customers via voice, email and chat to ensure they have the best possible pre- and post-booking service
- Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges, and schedule changes
- Help users navigate the travel portal, troubleshoot bugs, and provide guidance on new features
Ensure industry standards and regulatory requirements for information security and data protection are met
- Demonstrate duty of care attitude by providing an exceptional level of customer service to all - users who contact us
- Maintain a positive and professional demeanor while listening and responding to all customer inquiries

Qualifications

- With 1year GDS Booking System Experience Required (BPO or Non-BPO)
- Senior High School graduate
- A high level of understanding, patience, and empathy to navigate difficult customer conversations with professionalism under pressure
- Commitment to continuous growth and learning. You understand that every challenge is an opportunity, and you get excited about learning new things.