Description

• Responsible for delivering outstanding customer service

• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.

• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries, and complaints.

Role Responsibilities:

• Handles inbound calls/email/chat, through the use of proactive customer service and call control techniques and proven troubleshooting procedures

• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing, and focusing on adding value to the call

• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service

• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies

• Manipulate systems and escalate issues to the appropriate personnel for final resolution.

• Performs other duties as assigned.

Qualifications

• Accepting Senior High School or High School graduates with at least 1-year call center experience

• Accepting 2 years in college with at least 6 months of call center experience

• Good to excellent verbal and written communication skills

• Ability to work in a non-scripted environment

• Proficient in MS Office and Internet browsing

• Amenable to work in shifting schedule, weekends and holidays

• Willing to work on the ILOILO site

Interested and Qualified applicants may click and fill out the form below: https://jobs.neksjob.com/signup/xrIU6VUKo8/applicant OR send your updated resume to reniel.sales@neksjob.com